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 We strive to provide our customers with high-quality laser modules for various applications. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That's why we have a clear and transparent refund policy in place to ensure your satisfaction.

1. Eligibility for Refunds

If you are not completely satisfied with your purchase, you may be eligible for a refund. To be eligible, the following conditions must be met:

• The product must be in its original condition and packaging.
• The product must be returned within 30 days of the purchase date.
• You must provide proof of purchase, such as an order number or receipt.

2. Refund Process

To initiate a refund, please contact our customer support team. They will guide you through the process and provide you with the necessary instructions. Once we receive the returned product and verify its eligibility for a refund, we will process your refund within [X] business days.

3. Refund Options

Depending on the circumstances, you may be eligible for one of the following refund options:

• Full Refund: If the product is returned within the specified time frame and meets the eligibility criteria, you will receive a full refund of the purchase price.
• Partial Refund: In some cases, if the product is returned in a condition that does not meet the eligibility criteria, a partial refund may be issued based on the extent of the damage or use.
• Store Credit: If you prefer, we can also provide you with a store credit that can be used towards a future purchase.

4. Non-Refundable Items

While we strive to accommodate our customers' needs, there are certain items that are non-refundable. These include:

• Products that have been damaged or altered by the customer.
• Products that have been used beyond normal wear and tear.
• Products that have been customized or personalized.

5. Contact Us

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. They are available to assist you and provide further clarification.

Please note that this refund policy is subject to change without prior notice. It is always recommended to review the policy before making a purchase.

we hope you experience our products and have a terrific shopping experience. Your pleasure is constantly our pinnacle precedence. “touch Us” to get in contact with our customer service team and describe the item(s) you would like to go back and why.

Refund policy

Refundable scenario and associated coverage
return time:
Our returns are legitimate for 30 days. If 30 days have handed considering that your buy, regrettably, we can’t offer you with a refund or exchange. clients can touch us within 30 days of receiving the item. if you receive a defective or damaged item, the incorrect product, please contact us without delay.

concerning the return deal with:

Please do not send goods directly to our delivery cope with. you can speak with our customer support crew first, and explain to the customer service which you need to go back the goods, and we can offer you with corresponding services.

Request for Returns (if relevant)

We receive go back of products. customers have the right to use it for a return within 30 days after shipping the product.
To be eligible for a go-back, your object should be unused and within the identical circumstance which you received it. It must additionally be in the unique packaging. to finish your return, we require a receipt or evidence of purchase. Please ask our customer service to make sure you send the bundle to the proper deal with.

faulty/broken policy:

If the product is faulty or damaged whilst you obtain it, please kindly to touch us with the aid of e mail with pix or video connected, our engineers will based totally at the video/image to offer you with a really perfect after-income custome provider, the replacement or refund should be observe our return and refund coverage.

incorrect product

We can also permit returns if a patron has ordered an wrong product. In this situation, the customer could be liable for the trade of delivery prices to and from our warehouse. If the consumer chooses a refund, we can refund the unique fee of the product. All and any transport expenses are non-refundable.

Refunds (if relevant)

whilst the consumer returns the goods, please kingdom the reason for the refund while returning the goods. After receiving and checking your return, we are able to ship you a notification of receipt via electronic mail inside 5 to 7 business days. we will additionally notify you within 5 to 7 days to approve or deny your refund. if you are accredited, we can method your refund within five to 7 business days and mechanically add the credit score restrict to your credit card or authentic price approach.

late or missing refunds (if applicable)

in case you haven’t acquired a reimbursement but, first check your financial institution account again.
Then touch your credit card company, it is able to make the effort before your refund is formally published. subsequent contact your financial institution. there is frequently some processing time before money back is published. if you’ve achieved all of this and you still have now not obtained your refund, please touch us at info@chuyunlaser.com

Our Refund steps
First step：whilst client returns, please contact our customer support at info@chuyunlaser.com first. provide your order wide variety and nation the purpose for the refund.
2nd step：we will notify you within three to 4 days (commercial enterprise days) of the approval or rejection of your refund.
1/3 step：if you are approved, customer service will send you the return deal with. All you want to do is ship the item back to the detailed area. we are able to method your refund inside five to 7 days (business days).
Notes

If the return is due to the purchaser, patron ought to be chargeable for the shipping fee. The precise fee should be primarily based on the explicit employer you select.

If due to our motives, the goods received are damaged or no longer correct, the customer isn’t always required to undergo the transport fee for that reason.